Make one agent handle several requests with generative orchestration
Task · Copilot Studio: orchestration
Time saved · 2-4 hrs per agent (estimate, not measured)
⚠️ Licensing: you need a Copilot Studio license (prepaid Copilot Credits or pay-as-you-go through Azure), a Microsoft 365 Copilot license, or a Copilot Studio trial. A trial lets you build and test in the test chat, but you can't publish. Agent usage is metered in Copilot Credits; for Microsoft 365 Copilot licensed users, generative answers and tenant grounding used in Copilot Chat, Teams or SharePoint are zero-rated. Steps follow Copilot Studio's standard experience: if your Home page shows a New experience toggle, Microsoft's quickstart turns it off.
Steps
- Go to Settings > Generative AI and check that Use generative AI orchestration for your agent's responses? is set to Yes (the default for new agents)
- Rewrite the description of every topic, tool and knowledge source: what it does, when to use it, and what it doesn't do. The agent picks among them mainly by these descriptions
- Make similar items clearly different (for example, 'current leave balance' vs 'leave policy') so the agent doesn't pick the wrong one
- Test a two-part request such as 'What's the travel policy, and log a ticket for my broken laptop'
- Open the activity map at the top of the test pane to see which topics, tools and knowledge it chose, then fix any description that led it astray
Prompt / template
Use this prompt in any AI chat to tighten your descriptions before you paste them into Copilot Studio: Here are the names and descriptions of the topics, tools and knowledge sources in my Copilot Studio agent. Rewrite each description in plain, active voice, 1-2 sentences: what it does, when the agent should use it, and one thing it doesn't do. Make any two items that overlap clearly different. Keep the names short and specific. Flag any item whose purpose is unclear. [paste name: description pairs]
Source · https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-generative-actions
Also see · https://learn.microsoft.com/en-us/microsoft-copilot-studio/add-tools-custom-agent
Also see · https://learn.microsoft.com/en-us/microsoft-copilot-studio/billing-licensing
Last checked · 2026-10-20